The challenge
Operations require procedures, monitoring and ongoing decisions. We define what Nuxia manages, what your team retains and what depends on third parties. Access, approvals and records follow the agreed organisational process.
Our approach
- Monitor metrics, logs and traces with defined thresholds and response actions.
- Capacity, patches and versions: usage forecasts, maintenance windows and upgrade rehearsals.
- Backups and recovery: verify restores, retention and continuity drills.
- Service governance: incidents, problems, changes, reporting and responsibility handover.
Use cases
- Delegate daily operations while retaining knowledge and decision-making capability.
- Combine in-house operations, Nuxia support and third-party managed services, including Aiven, with explicit task ownership.
What we deliver
- Runbooks, inventory, responsibility matrix and reports on status, incidents, changes and capacity.
- Onboarding, change approval, periodic review and service exit or handover plan.
Versions, licences, compatibility, support coverage and service targets are agreed after reviewing the environment. Sizing and results are validated with representative workloads and tests.